Terms of Service

These terms govern your use of geniorasolutions.com and of any software product or service we make available under the Geniora Solutions name ("the Services"). By creating an account, subscribing, or using the Services, you agree to them. If you do not agree, please do not use the Services.

1. Scope and product-specific terms

Geniora Solutions is the parent brand for a family of software products, and these terms are the umbrella that covers all of them. An individual product may publish supplementary terms for things specific to it, such as usage limits, service levels or how it handles data. Where supplementary terms exist they apply in addition to these, and prevail over them for that product alone, to the extent of any conflict. Anything a product does not address falls back to this document.

2. Who you are buying from

Geniora Solutions is the parent brand for every product listed under it. Payments, however, are handled by third-party payment providers, and the provider differs from product to product. The one that applies to your purchase is named at checkout and on your receipt.

For some products the provider acts as Merchant of Record. That means the provider, not us, is the seller shown on your invoice, issues your receipt, and is responsible for collecting and remitting any applicable sales tax or VAT. For other products the provider simply processes the payment and we remain the seller. Either way your purchase is also subject to that provider's own terms, and either way we remain responsible for providing the Services and for supporting you.

3. Eligibility and your account

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for the accuracy of the details you give us, including your billing details.
• You are responsible for keeping your login credentials secure and for activity that happens under your account.
• Tell us promptly at [email protected] if you believe your account has been accessed without your permission.

4. Subscriptions, billing and cancellation

• Paid plans are billed in advance on a recurring basis, monthly or annually, depending on the plan you choose.
• Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
• You can cancel at any time from your account settings or by emailing [email protected]. Cancellation stops future renewals and takes effect at the end of the period you have already paid for.
• We may change our prices. If a change affects your plan, we will give you reasonable notice before it applies to your next renewal, so you can cancel if you would rather not continue.
• Where a plan includes usage-based credits or allowances, unused amounts do not roll over unless the product's terms say otherwise.

5. Acceptable use

When using the Services, you agree not to:

• Break any applicable law, or infringe anyone else's rights, including intellectual property and privacy rights.
• Upload or generate material that is unlawful, defamatory, harassing, or that depicts the abuse of a person.
• Attempt to gain unauthorised access to the Services, other customers' data, or the systems that run them.
• Probe, scan, overload, or otherwise interfere with the availability of the Services, or circumvent usage limits and rate limits.
• Resell, sublicense, or white-label the Services without our written agreement.
• Use automated means to scrape or extract data from the Services beyond any documented API.
• Use the Services to build a directly competing product.

We may suspend or terminate access if you materially break these rules, if we are required to by law, or if your use puts the Services or other customers at risk. Where it is reasonable and lawful to do so, we will contact you first and give you a chance to put things right.

6. Your content and your data

You keep ownership of the content and data you submit to the Services. You grant us a limited licence to host, process, transmit and display that content strictly for the purpose of operating and supporting the Services for you, and for meeting our legal obligations. We do not sell your content, and we do not use it to advertise to you.

You are responsible for having the right to submit the content you upload, and for making sure that doing so does not breach any obligation you owe to somebody else.

7. Our intellectual property

We own the Services, including the software, interfaces, documentation and branding, along with any improvements to them. Subscribing gives you a non-exclusive, non-transferable right to use the Services during your subscription, and nothing more. Feedback you send us is welcome, and we may act on it without owing you anything for it.

8. Features that use artificial intelligence

Some of our products use AI models, including models operated by third parties, to generate text, summaries, code or other output. AI output can be wrong, incomplete, or unsuitable for your situation, and it may look confident while being inaccurate. You are responsible for reviewing output before you rely on it, and you should not treat it as legal, financial, medical or other professional advice. Do not submit information to AI features that you are not permitted to share with a third-party processor.

9. Third-party services

The Services may integrate with tools operated by other companies, such as payment, hosting, email and model providers. We choose these providers with care, but we do not control them, and your use of an integration may also be governed by that provider's own terms.

10. Availability and warranties

We work to keep the Services available and performing well, but we do not promise that they will be uninterrupted or error free. We may carry out maintenance, and we may change or discontinue features. If we discontinue a paid product entirely, we will give you reasonable notice and refund any period you have paid for but will not receive.

Except as expressly stated in these terms, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by law.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss or corruption of data. Our total liability arising out of or relating to the Services in any twelve-month period is limited to the amount you paid us for the affected product during that period.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud. If you are a consumer, you may have statutory rights that these terms do not affect.

12. Indemnity

You agree to cover us against claims, losses and reasonable costs arising from your unlawful use of the Services, your breach of these terms, or content you submit that infringes somebody else's rights.

13. Changes to these terms

We may update these terms as the Services change or as the law requires. If a change is material, we will give notice by email or in the product before it takes effect. Continuing to use the Services after that means you accept the updated terms.

14. Governing law

These terms are governed by the laws of the United Arab Emirates, and the parties submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer laws in your country of residence.

15. Contact

Questions about these terms can go to [email protected] and we will reply within one business day. Billing and invoice queries can go either to us or to the payment provider named on your receipt, whichever is easier for you.